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0900 000 110

Customer Service / FAQs



1) Desk opening times
Monday - Sunday: 04.30 a.m. to 11.30 p.m.*
* Our desk will remain open longer in the event of delayed flights.

2) Key drop-off:

Airportparking counter, car park P3
5nd floor, please follow the Airportparking signs

3) Key collection:
Airportparking counter, car park P3
5nd floor

Click here to download instructions for car drop-off.

4) Arrival / car drop-off:

Head towards the “Airport” exit on the motorway, following the sign for car park P3.

In car park P3 take a ticket and drive to level 5.

Insert the ticket at the barrier at level 5.

Park your car in one of the designated airport parking spaces. Unload your baggage and head towards the Airportparking counter.

5) Car collection:

After landing in Zurich, head towards car park P3.

    Take the lift in car park P3 to Level 5 .

Head towards the Airportparking counter on Level 5. Our staff will give you your car key on production of your passport or ID card.

Your car will be ready to drive away from our own parking spaces right next to the counter.